Shipping policy

This policy explains how we process, ship, and deliver orders. Please read it before ordering, especially the sections on processing times and free shipping, which answer the questions we get most.

Shipping at a glance

  • In-stock orders typically ship within 1 to 3 business days. Processing times are estimates, not guarantees.
  • Free shipping on eligible items is economy ground within the contiguous United States with no delivery date guarantee. Need it by a date? Pick a paid expedited method.
  • The rate at checkout is the rate you pay. If a carrier adds a remote-area or special-handling charge, we contact you with the amount first and you can cancel free.
  • Backorders: we contact you to wait, choose an alternative, or cancel for a full refund. Confirmed backorders cancelled later carry a 6% fee.
  • Multiple warehouses, so one order can arrive in several boxes. You pay shipping once.
  • International orders: duties and taxes are billed to you at import. Some brands cannot ship outside the US.

1. Order Processing

In-stock orders typically ship within 1 to 3 business days. Special order items follow their own lead time, which we confirm with you individually before the order is committed. Orders placed on a weekend or holiday begin processing the next business day.

Processing times are estimates, not guarantees. Order volume, payment verification, address verification, warehouse stock location, and carrier pickup schedules can extend processing. A processing estimate is not a promised ship date, and a ship date is not a delivery date.

Oversized, freight, and special order items follow their own preparation schedule. The processing estimates above do not apply to them; if you need a dispatch estimate for one, ask us before ordering.

If your order is time-sensitive, contact us before placing it and we will confirm current processing times and stock location for the parts you need.

2. Shipping Rates

Shipping costs are calculated and displayed at checkout, based on the weight and dimensions of the items, the shipping method selected, and the destination address. The rate you see at checkout is the rate you pay for standard destinations, and we never add a shipping charge after purchase without your approval.

Remote-area and special-handling charges. Carriers add surcharges for some destinations, such as remote areas, islands, and addresses they classify as extended delivery, and for oversized or freight (LTL) shipments that checkout cannot quote precisely. These charges are the customer's responsibility. If one applies to your order, we will contact you with the exact amount before shipping and ship only once you accept it. If you decline, you may cancel at no charge for a full refund.

3. Shipping Methods and Carriers

We ship via FedEx, UPS, DHL, and USPS, and by LTL freight carriers for oversized items. The method selected at checkout sets the service level (economy, ground, or expedited), not a specific carrier. We may substitute an equivalent or faster service or a different carrier at no additional cost to you.

Expedited services. Expedited orders are prioritized in our fulfillment queue. The transit guarantee on an expedited service is the carrier's, and it runs from the day the package ships, not the day the order is placed. Processing time (Section 1) is not covered by the transit guarantee. If the carrier misses its own guaranteed delivery date for reasons within its control, we will refund the difference between the expedited rate and the standard ground rate for that shipment. Weather, natural disasters, customs holds, and other events the carrier excludes from its guarantee are excluded from ours; economy and free shipping services carry no delivery guarantee.

4. Free Shipping

Items labeled Free Shipping ship free by standard economy ground service within the contiguous United States. Oversized products, freight items, and select special order products are excluded; their shipping cost is shown at checkout.

Free shipping is our economy service. It follows the same processing queue described in Section 1 and travels by ground at the carrier's standard pace. Free shipping orders are not eligible for guaranteed processing, guaranteed ship dates, or guaranteed delivery dates, and a free-shipping order that ships within the 1 to 3 business day processing window described above is on time.

On a deadline? If you need parts for a scheduled install, a track day, or a shop appointment, select a paid expedited method at checkout (expedited orders are prioritized in our fulfillment queue) or contact us before ordering and we'll tell you honestly whether your date is realistic. Please don't book shop time around an economy shipment.

5. Delivery Estimates

Delivery estimates shown at checkout and in tracking are produced by the carrier, not by us. They are estimates, and they can be affected by weather, carrier network delays, peak season volume, and holidays. A carrier revising its delivery estimate after shipment is outside our control and is not grounds for a shipping refund on standard services. Paid expedited services are covered by the guarantee terms in Section 3.

If your package appears stalled, with no tracking movement for several business days, contact us and we will open a trace with the carrier.

Shop Promise delivery dates

Some items show a Shop Promise badge with an estimated delivery date on the product page, at checkout, and in the Shop app. That badge and date are generated by Shopify's Shop Promise program from the carrier's transit estimate for the free shipping method. They are not a delivery guarantee from OneFastShop, and the date shown does not change the processing terms in Section 1.

If a Shop Promise eligible order arrives after the date shown, the remedy is provided by Shopify, not by us. Shopify issues Shop Cash to your Shop app account under the late order; you claim it in the Shop app. We are not able to refund, discount, or cancel an order because a Shop Promise date was missed, and a missed Shop Promise date is not grounds for a return outside our Returns & Refunds.

Shop Promise reads our inventory the same way for in stock and backordered items, so a badge can occasionally appear on a part that is on backorder. If that happens, the processing and backorder terms in Sections 1 and 7 apply and we will contact you with a real availability date. When a date matters, email us before you order and we will confirm it.

6. Tracking and Multiple Shipments

You will receive a shipping confirmation email with tracking as soon as your order ships. Tracking may take up to 24 hours to show movement after the label is created. A label created today is usually picked up on the next carrier run.

We ship from multiple warehouse locations. Orders with several items may arrive in separate packages, on different days, with separate tracking numbers. A partial delivery does not mean the rest of your order is missing. Check your shipping confirmation emails for each tracking number before contacting us.

You pay the shipping amount shown at checkout once, no matter how many packages your order ships in. Splitting an order across warehouses or boxes never adds shipping charges.

7. Backorders

We work from live inventory across our warehouse locations, and occasionally an item sells out between the time you order and the time we fulfill. If that happens:

  • We contact you with an estimated availability date and three options: confirm the backorder and we ship the moment stock lands, choose an alternative part, or cancel for a full refund.
  • A backorder cancelled before you confirm it cancels at no charge, with a full refund. Cancellation after you have confirmed a backorder is subject to the cancellation terms in our Returns & Refunds.
  • On multi-item orders, we will ask whether you want the in-stock items shipped now with the backordered item to follow, or the order held and shipped complete. Shipping the available items first never adds shipping charges.
  • Backorder availability dates come from the manufacturer and can move. If an ETA slips materially, we will update you and re-confirm that you want to keep waiting. A backorder delay is not grounds for a shipping refund on an order you have chosen to keep.

8. Freight, Oversized Items, and Bumpers

Large items such as bumpers, exhaust systems, body panels, and other oversized products ship by freight (LTL). Freight delivery works differently than parcel:

  • Freight requires a physical delivery address and a working phone number. The carrier calls to schedule a delivery appointment; if you cannot be reached, the shipment sits at the carrier's terminal and storage fees accrue to you. Missed appointments can result in storage or redelivery fees charged by the carrier.
  • Inspect freight shipments before signing. Note any visible damage on the delivery receipt. A clean signature limits damage claims under the carrier's terms.
  • Freight transit can take up to three weeks depending on the carrier's handling schedule. If your project has a tight timeline, contact us in advance for a current estimate.

Polypropylene bumpers may arrive folded in the box. This is normal for freight handling of flexible bumpers. Use a controlled heat source (heat gun, or sunlight on a warm day) to restore the bumper to its original shape. A folded bumper is not damage and is not grounds for a claim.

9. Where We Ship

  • Contiguous United States: all services, including free shipping on eligible items.
  • Alaska, Hawaii, Puerto Rico, and US territories: we ship parcel services at the rates shown at checkout. Free shipping does not apply, and oversized/freight items may not be available to these destinations.
  • APO / FPO / DPO addresses: we ship via USPS where the item's size and contents allow. Freight, oversized, and hazmat items cannot ship to military addresses.
  • PO boxes: USPS-shipped items only. UPS and FedEx cannot deliver to a PO box. If your order requires those carriers, provide a street address.
  • Freight (LTL) items: physical street address and working phone number required. No PO boxes, no military addresses.

10. Hazardous Materials

Items classified as hazardous materials, including aerosols, adhesives, paints, certain chemicals and cleaners, and other flammables, are subject to carrier hazmat rules:

  • Ground service only. Hazmat cannot ship by air, so expedited air services are not available on these items regardless of what is selected at checkout. If an order mixes hazmat with expedited service, we will contact you before shipping.
  • Contiguous United States only. No shipments to Alaska, Hawaii, US territories, APO/FPO, or international destinations.
  • Hazardous materials are final sale per our Returns & Refunds.

11. International Shipping, Customs, and Duties

We ship internationally via FedEx, UPS, DHL, and USPS depending on destination and item. International shipping costs are shown at checkout.

International orders are reviewed before shipment. Payment is authorized at checkout and captured once we have confirmed the order can ship to your destination. Some manufacturers restrict the sale of their products outside the United States; if an item on your order cannot be exported, we will contact you and cancel that item at no charge.

We do not collect customs duties, import taxes, VAT, or brokerage fees. These charges are assessed by your country and the carrier at import, are billed to you as the recipient, and are your responsibility. They are separate from the shipping cost paid at checkout and are not refundable by OneFastShop, including on returned orders.

Carriers may contact you for information or payment needed to clear customs. Please respond promptly; shipments held in customs without a response from the recipient are returned or abandoned by the carrier. If a shipment is refused at customs or abandoned due to unpaid duties, any refund is reduced by the outbound shipping cost, return shipping charged to us, and applicable fees. Customs processing time is not included in delivery estimates.

12. Shipping Address

Orders ship to the address entered at checkout. Check it before you place the order. We cannot reroute a package once it has shipped. Orders shipped to an incorrect or incomplete address provided at checkout are not eligible for refund, and packages returned to us as undeliverable are treated as standard returns under our Returns & Refunds, with reshipment charged at cost.

If you catch an address mistake after ordering, contact us immediately. If the order hasn't shipped yet, we can usually fix it.

13. Delivered, Lost, and Stolen Packages

Once carrier tracking shows a package as delivered, or a signature has been captured, responsibility for the package passes to you. Packages lost in transit, delivery disputes, and theft after delivery are covered in Section 18 of our Returns & Refunds.

Signature requirement. Orders over $550 may ship with adult signature required, at our discretion. If no one is available to sign, the carrier will follow its redelivery or pickup process. Signature service protects both of us on high-value shipments and cannot be waived by requesting the carrier release the package.

14. Questions

Email: support@onefastshop.com
Phone: (929) 352-6561

Include your order number, and if you're asking before ordering, the SKUs and your deadline. We'd rather tell you the truth about timing up front than disappoint you after.

This policy is subject to change. Changes apply to orders placed after the posted revision date. Current revision: October 20, 2026.