Shipping policy

This policy explains how we process, ship, and deliver orders. Please read it before ordering, especially the sections on processing times and free shipping, which answer the questions we get most.

1. Order Processing

Most orders ship within 24 hours of being placed, excluding weekends and holidays. Orders placed on a weekend or holiday begin processing the next business day.

Direct-ship items dispatch from the manufacturer's or distributor's warehouse on their schedule, not ours. The processing estimate above does not apply to direct-ship products; if you need a dispatch estimate for one, ask us before ordering.

If your order is time-sensitive, contact us before placing it and we will confirm current processing times and stock location for the parts you need.

2. Shipping Rates

Shipping costs are calculated and displayed at checkout, based on the weight and dimensions of the items, the shipping method selected, and the destination address. The rate you see at checkout is the rate you pay — there are no shipping surcharges added after purchase.

Oversized items and freight (LTL) shipments are quoted at checkout where possible. In rare cases where a destination requires special handling — remote areas, islands, or addresses a carrier surcharges — we will contact you with the difference before shipping, and you may cancel at no charge if you don't accept it.

3. Shipping Methods and Carriers

We ship via FedEx, UPS, DHL, and USPS, and by LTL freight carriers for oversized items. The method selected at checkout sets the service level, economy, ground, expedited, not a specific carrier. We may substitute an equivalent or faster service or a different carrier at no additional cost to you. Direct-ship items travel by the carrier the shipping warehouse selects.

Expedited services. Expedited orders are prioritized in our fulfillment queue. The transit guarantee on an expedited service is the carrier's, and it runs from the day the package ships, not the day the order is placed, processing time (Section 1) is not covered by the transit guarantee. If the carrier misses its own guaranteed delivery date for reasons within its control, we will refund the difference between the expedited rate and the standard ground rate for that shipment. Weather, natural disasters, customs holds, and other events the carrier excludes from its guarantee are excluded from ours; economy and free shipping services carry no delivery guarantee.

4. Free Shipping

Items labeled Free Shipping ship free by standard economy ground service within the contiguous United States (lower 48 states). Oversized products, freight items, and select direct-ship products are excluded; their shipping cost is shown at checkout.

Free shipping is our economy service. It follows the same processing queue described in Section 1 and travels by ground at the carrier's standard pace. Free shipping orders are not eligible for guaranteed processing, guaranteed ship dates, or guaranteed delivery dates, and a free-shipping order that ships within the 2–3 business day processing window described above is on time.

5. Delivery Estimates

Delivery estimates shown at checkout and in tracking are produced by the carrier, not by us. They are estimates, and they can be affected by weather, carrier network delays, peak season volume, and holidays. A carrier revising its delivery estimate after shipment is outside our control and is not grounds for a shipping refund on standard services. Paid expedited services are covered by the guarantee terms in Section 3.

If your package appears stalled, no tracking movement for several business days, contact us and we will open a trace with the carrier.

6. Tracking and Multiple Shipments

You will receive a shipping confirmation email with tracking as soon as your order ships. Tracking may take up to 24 hours to show movement after the label is created — a label created today is usually picked up on the next carrier run.

We ship from multiple warehouse locations. Orders with several items may arrive in separate packages, on different days, with separate tracking numbers. A partial delivery does not mean the rest of your order is missing, check your shipping confirmation emails for each tracking number before contacting us.

You pay the shipping amount shown at checkout once, no matter how many packages your order ships in. Splitting an order across warehouses or boxes never adds shipping charges.

7. Backorders

We work from live distributor inventory, and occasionally an item sells out between the time you order and the time we fulfill. If that happens:

• We contact you with an estimated availability date and two options: confirm the backorder and we ship the moment stock lands, or cancel for a refund.
• If payment has not been captured, a cancelled backorder cancels at no charge. Cancellation after you have confirmed a backorder is subject to the cancellation terms in our Refund Policy.
• On multi-item orders, we will ask whether you want the in-stock items shipped now with the backordered item to follow, or the order held and shipped complete. Shipping the available items first never adds shipping charges.
• Backorder availability dates come from the manufacturer or distributor and can move. If an ETA slips materially, we will update you and re-confirm that you want to keep waiting.

8. Freight, Oversized Items, and Bumpers

Large items — bumpers, exhaust systems, body panels, and other oversized products — ship by freight (LTL). Freight delivery works differently than parcel:

• Freight requires a physical delivery address and a working phone number. The carrier calls to schedule a delivery appointment; if you cannot be reached, the shipment sits at the carrier's terminal and storage fees accrue to you. Missed appointments can result in storage or redelivery fees charged by the carrier.
• Inspect freight shipments before signing. Note any visible damage on the delivery receipt — a clean signature limits damage claims under the carrier's terms.
• Freight transit can take up to three weeks depending on the carrier's handling schedule. If your project has a tight timeline, contact us in advance for a current estimate.

Polypropylene bumpers may arrive folded in the box, this is normal for freight handling of flexible bumpers. Use a controlled heat source (heat gun, or sunlight on a warm day) to restore the bumper to its original shape. A folded bumper is not damage and is not grounds for a claim.

9. Where We Ship

• Contiguous United States (lower 48): all services, including free shipping on eligible items.
• Alaska, Hawaii, Puerto Rico, and US territories: we ship parcel services at the rates shown at checkout. Free shipping does not apply, and oversized/freight items may not be available to these destinations.
• APO / FPO / DPO addresses: we ship via USPS where the item's size and contents allow. Freight, oversized, and hazmat items cannot ship to military addresses.
• PO boxes: USPS-shipped items only. UPS and FedEx cannot deliver to a PO box, if your order requires those carriers, provide a street address.
• Freight (LTL) items: physical street address and working phone number required. No PO boxes, no military addresses.

10. Hazardous Materials

Items classified as hazardous materials, aerosols, adhesives, paints, certain chemicals and cleaners, and other flammables, are subject to carrier hazmat rules:

• Ground service only. Hazmat cannot ship by air, so expedited air services are not available on these items regardless of what is selected at checkout — if an order mixes hazmat with expedited service, we will contact you before shipping.
• Contiguous US only. No shipments to Alaska, Hawaii, US territories, APO/FPO, or international destinations.
• Hazardous materials are final sale per our Refund Policy.

11. International Shipping, Customs, and Duties

We ship internationally via FedEx, UPS, DHL, and USPS depending on destination and item. International shipping costs are shown at checkout.

If a shipment is refused at customs or abandoned due to unpaid duties, any refund is reduced by the outbound shipping cost, return shipping charged to us, and applicable fees. Customs processing time is not included in delivery estimates.

12. Shipping Address

Orders ship to the address entered at checkout. Check it before you place the order, we cannot reroute a package once it has shipped. Orders shipped to an incorrect or incomplete address provided at checkout are not eligible for refund, and packages returned to us as undeliverable are treated as standard returns under our Refund Policy, with reshipment charged at cost.

If you catch an address mistake after ordering, contact us immediately, if the order hasn't shipped yet, we can usually fix it.

13. Delivered, Lost, and Stolen Packages

Once carrier tracking shows a package as delivered, or a signature has been captured, responsibility for the package passes to you. Packages lost in transit, delivery disputes, and theft after delivery are covered in Section 18 of our Refund Policy.

Signature requirement. Orders over $550 may ship with adult signature required, at our discretion. If no one is available to sign, the carrier will follow its redelivery or pickup process. Signature service protects both of us on high-value shipments and cannot be waived by requesting the carrier release the package.

14. Questions

Email: support@onefastshop.com
Phone: (929) 352-6561

Include your order number, and if you're asking before ordering, the part numbers and your deadline, we'd rather tell you the truth about timing up front than disappoint you after.

This policy is subject to change. Changes apply to orders placed after the posted revision date. Current revision: August 22, 2026.